Privacy Policy

Privacy Policy

1. Introduction

Welcome to Stikee (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.stikee.co.za and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Who We Are

Stikee is an online store based in South Africa, specialising in stickers, custom prints, and related products. We are subject to the Protection of Personal Information Act 4 of 2013 (POPIA) and are committed to complying with its requirements.

For the purposes of POPIA, Stikee is the responsible party for the personal information you provide to us.

Contact details for privacy-related enquiries:

  • Website: www.stikee.co.za
  • Jurisdiction: Republic of South Africa

3. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, place an order, sign up for our newsletter, or contact us. This may include:

3.1 Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

3.2 Order & Payment Information

  • Order history and details
  • Payment method details (processed securely via third-party payment gateways — we do not store card numbers)

3.3 Technical & Usage Information

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Device type and operating system
  • Cookies and similar tracking technologies

3.4 Communications

  • Messages and enquiries you send us
  • Marketing preferences and opt-ins

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfil your orders, including shipping and delivery
  • To send you order confirmations, updates, and receipts
  • To respond to your enquiries and provide customer support
  • To send marketing and promotional communications (only where you have consented)
  • To improve our website, products, and services
  • To detect, prevent, and address fraud and security issues
  • To comply with legal obligations under South African law
  • To enforce our Terms and Conditions

5. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information on the following legal grounds:

  • Performance of a contract: to fulfil orders you place with us
  • Legitimate interests: to operate, improve, and market our business
  • Legal obligation: to comply with applicable laws and regulations
  • Consent: for marketing communications, where required

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties solely to assist in operating our website and delivering our services, including:

  • Courier and logistics providers (to deliver your orders)
  • Payment processors (to securely handle transactions)
  • Email and marketing platforms (to send communications you have opted into)
  • Website hosting and analytics providers
  • Accounting and legal advisors (where required)

All third parties are contractually obligated to keep your information confidential and to use it only for the specific purposes for which it was shared.

We may also disclose your information if required to do so by law, court order, or government authority.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and shopping cart contents
  • Understand how visitors use our website (analytics)
  • Serve relevant advertising (where applicable)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function correctly.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. In general:

  • Order and transaction records are retained for a minimum of five (5) years for accounting and legal compliance purposes
  • Marketing data is retained until you unsubscribe or withdraw consent
  • Technical logs are retained for a maximum of twelve (12) months

When your data is no longer required, it is securely deleted or anonymised.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

  • Right of access: to request a copy of the personal information we hold about you
  • Right to correction: to request that we correct inaccurate or incomplete information
  • Right to deletion: to request the deletion of your personal information, subject to legal obligations
  • Right to object: to object to the processing of your information for direct marketing purposes
  • Right to withdraw consent: to withdraw consent at any time where processing is based on consent
  • Right to lodge a complaint: with the Information Regulator of South Africa

To exercise any of these rights, please contact us via our website at www.stikee.co.za. We will respond to all requests within a reasonable time and no later than 30 days.

You may also lodge a complaint with the Information Regulator:

10. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. These measures include:

  • Secure Sockets Layer (SSL) encryption for data transmitted through our website
  • Restricted access to personal information on a need-to-know basis
  • Regular review of our security practices

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes to this policy constitutes your acceptance of those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

  • Website: www.stikee.co.za

We are committed to resolving any privacy concerns promptly and transparently.