Stikee Return Policy
At Stikee, we take pride in creating custom apparel tailored to your exact needs. However, we understand that sometimes a return may be necessary.
Returns Eligibility
As our products are custom-made, returns are only accepted under the following conditions:
- The item is defective, damaged, or incorrect (not as per the approved design or order).
- The return request is made within 7 days of receiving your order.
Custom Orders
Please note that we do not accept returns for items where the design, size, or specifications were approved by the customer, unless the item is faulty or incorrect.
Return Process
If you believe your item qualifies for a return:
- Contact us with your order details and clear images of the issue.
- Once approved, Stikee will arrange collection of the item or organise a courier to retrieve it.
- The item must be returned in its original condition and packaging where possible.
Refunds & Replacements
Once the returned item has been inspected and approved:
- We will either issue a replacement or process a refund, depending on your preference and stock availability.
Shipping Costs
If the return is due to an error on our side (defective or incorrect item), Stikee will cover all return shipping costs.
We are committed to ensuring you’re satisfied with your order and will always work with you to resolve any issues as quickly as possible.